Product · AI · Operations — Austin, TX

I ship production AI systems that make enterprise money. 

Six agentic and ML systems in production in 18 months, live at brands like Caesars Entertainment, built hands-on with the Anthropic SDK. Founder judgment from building and selling a $100M-revenue platform.

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01 — About

Product leader and acquired founder, based in Austin, Texas.

6

production AI/ML systems shipped since early 2025

50–70%

ETA forecast accuracy improvement

$100M+

client revenue at my acquired company

20+

years shipping in physical-world industries

I've spent 20+ years identifying strategic inflection points in complex, physical-world industries and translating them into products that deliver measurable business outcomes across QSR, grocery, hospitality, and healthcare, where the gap between "technically possible" and "actually valuable" is where the real work happens.

At Flybuy (Radius Networks), I lead product strategy for an enterprise AI/ML platform powering predictive ETAs, real-time events, and operational intelligence across major QSR, grocery, and retail brands. I identified pre-arrival accuracy as the critical customer retention signal, architected the strategic pivot from pickup logistics to real-time operational intelligence, and led development of ML systems that improved forecast accuracy by 50–70%.

Before Flybuy, I founded Runtriz and led it for 17 years, from zero to serving 30M+ users annually and generating $100M+ in client revenue across top global hotels and casinos. I navigated the company through acquisition and led post-acquisition integration into Flybuy's AI and location ecosystem.

I'm also co-founder and CPTO of CommonLight, where I designed and built Atlas: an API-first, continuously verified knowledge graph of community health and social services resources, live in production with county and state-level customers. It exists to fix the "ghost network" problem: directories full of disconnected numbers, closed programs, and outdated eligibility rules that break referrals at the moment people need them most.

These days I work less like a product hire and more like an operating partner. I come into a company and help figure out what to build, build it, and make sure it compounds into the business, not just the roadmap. That's the lens I bring to CommonLight as a co-founder, and to the operators and investors I advise.

I'm a Forbes Technology Council member and write about what happens when AI meets operational complexity.

I take player-coach product leadership roles where shipping is the job: founding CPO, Head of Product, forward-deployed AI product leadership. If you need someone to run a 40-person PM org, I'm the wrong call. If you need the system built and making money this quarter, book a call.

English & Spanish bilingual.

Key Roles

2023–Present

SVP of Product

Radius Networks | Flybuy

2025–Present

Co-Founder & CPTO

CommonLight

2006–2023

CEO & Co-Founder

Runtriz (Acquired by Radius Networks)

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02 — Trajectory

18 months, six production systems.

Dated. Verifiable. Extrapolate.

2026

Production

Menu Intelligence · Caesars Entertainment

13-module analytics engine plus an autonomous CMS agent running across 43 casino properties.

43 properties

2026

Prototype

GM Agent

Autonomous CX recovery. Detects wait-time anomalies in real time and intervenes within operator-defined budget guardrails, before the customer complains.

Anthropic SDK, no frameworks

2025–26

In Development

Revenue Intelligence

5-window event-driven revenue engine over 875K weekly pickup orders for a ~1,500-location national QSR brand.

Eight-figure projected annual value

2025–26

Production

Disruption Intelligence

Predicts digital-ordering disruptions across ~1,500 locations before they reach the customer.

43× lift on high-risk predictions · 0.774 AUC (340-day walk-forward backtest)

2025

Production

CommonLight Atlas

API-first verified knowledge graph for community health access, with multi-step agent pipelines and human-in-the-loop validation.

Live · county & state customers

2025

In Development

Order Intelligence

Anomaly-detection backbone across the order data pipeline: SLA, wrong-site, and financial impact.

SLA · wrong-site · financial-impact

March 2025

Started. Andrew Ng's ML course.

Evaluate the slope, not the snapshot.

03 — Selected Work

Products that had to work in the real world.

The platform and founder work underneath the AI systems above. Same instinct, longer time horizon.

Enterprise & Product Leadership

Flybuy · 2023–25

50–70% forecast accuracy lift · 30,000+ locations

Flybuy ETAi: ETA and Order Pickup Intelligence

Identified pre-arrival accuracy as the critical customer retention signal for Flybuy's enterprise platform. Led the strategic pivot from pickup logistics to predictive operational intelligence, developing ML systems that improved ETA forecast accuracy by 50–70% across major QSR, grocery, and retail brands.

AI / Data · QSR & Grocery · Real-time Systems

Flybuy · 2023–25

New revenue path · Salesforce, Braze & Airship activations

Events Engine: Event-Driven Engagement at Flybuy

Defined and launched Flybuy's Events Engine, a scalable platform enabling real-time data ingestion and activation across marketing and analytics ecosystems. Created a new monetization pathway by turning proprietary location signals into actionable triggers for partners like Salesforce, Braze, and Airship.

Event-Driven · Integrations · Real-time

Flybuy · 2023–25

Wait times down · order throughput up, property-wide

Casino Food & Beverage: Multi-Outlet Order Orchestration

Designed and launched multi-outlet order orchestration for large casino properties, solving the coordination problem between kitchens, runners, and guests across property-wide F&B to reduce wait times and increase order throughput.

Operations · Hospitality · Complex Systems

2006–2022 · acquired

30M+ users/year · $100M+ client revenue · acquired

Runtriz: Mobile Hospitality Platform

Founded and scaled a mobile hospitality technology company from zero to 30M+ users annually and $100M+ in client revenue. Served top global hotels and casinos. Led the company through acquisition by Radius Networks.

Founder · Platform · Hospitality

Independent AI Builds

Projects I've built hands-on to explore what's possible with current AI capabilities.

2025

LLM orchestration · cited, structured intelligence reports

Deep Research: Agentic Market Intelligence for Product Teams

Built an agentic AI research system using LLM orchestration that runs automated web research with source citations, generating structured competitive intelligence reports. A hands-on project demonstrating applied AI product thinking.

Agentic AI · Product Strategy · Research Automation

2025

Human + AI care model · evidence-based guidance

Doula+ Companion: Inclusive AI for Support and Care

Designed a human+AI companion for doulas and families, blending evidence-based care with emotionally aware AI guidance.

AI / Healthcare · Conversational AI · Social Impact

04 — Writing

Notes from where AI meets operational reality.

Essays and articles on product leadership, AI in operations, and building systems that work in the real world.

Feb 11, 2025

Forbes Technology Council

Future-Proofing Restaurants: Tech Strategies That Will Shape Dining in 2025 and Beyond

Strategic technology approaches for restaurant operators navigating digital transformation and customer expectations.

Dec 11, 2024

Forbes Technology Council

CES 2025: 20 Tech Experts Predict Highlights and Trends

Contributing expert predictions on emerging technology trends and highlights from CES 2025.

Nov 7, 2024

Forbes Technology Council

Omnichannel Excellence: Preparing Your Retail Tech for a Successful Holiday Season

How retail brands can leverage technology to deliver seamless experiences during peak shopping periods.

Oct 28, 2024

LinkedIn

Smarter Than Confident: Why the Best AI Analysts Second-Guess Themselves

How AI systems can become more trustworthy by incorporating metacognitive reasoning and acknowledging uncertainty.

Oct 23, 2024

LinkedIn

When Your Data Starts Working for You: The Rise of the Agentic Data Scientist

How agentic AI systems transform business intelligence by enabling data to answer complex questions autonomously.

Oct 21, 2024

LinkedIn

5 Ways Machine Learning Is Quietly Revolutionizing Restaurant & Grocery Operations

Practical ML applications that help operational leaders move from reactive problem-solving to proactive decision-making.

Oct 6, 2024

LinkedIn

Order Accuracy: The Achilles' Heel of Digital Ordering

How order accuracy drives customer trust and retention in QSR and grocery e-commerce, and why precision fulfillment is a competitive advantage.

Aug 7, 2024

Forbes Technology Council

Harnessing Technology in a Phygital World

Bridging digital and physical experiences through strategic technology implementation.

2023

Retail Today Magazine

The Future of Grocery: Unlocking Potential from New Initiatives

Emerging grocery industry innovations including location-enhanced self-service, loyalty programs, and the shift to pickup-centric operations.

06 — Contact

Let's build something.

If you need the system built and making money this quarter, I'm the right call. Player-coach product leadership, founding CPO, or forward-deployed AI work.