2026
ProductionMenu Intelligence · Caesars Entertainment
13-module analytics engine plus an autonomous CMS agent running across 43 casino properties.
43 properties
Product · AI · Operations — Austin, TX
Six agentic and ML systems in production in 18 months, live at brands like Caesars Entertainment, built hands-on with the Anthropic SDK. Founder judgment from building and selling a $100M-revenue platform.
01 — About
6
production AI/ML systems shipped since early 2025
50–70%
ETA forecast accuracy improvement
$100M+
client revenue at my acquired company
20+
years shipping in physical-world industries
I've spent 20+ years identifying strategic inflection points in complex, physical-world industries and translating them into products that deliver measurable business outcomes across QSR, grocery, hospitality, and healthcare, where the gap between "technically possible" and "actually valuable" is where the real work happens.
At Flybuy (Radius Networks), I lead product strategy for an enterprise AI/ML platform powering predictive ETAs, real-time events, and operational intelligence across major QSR, grocery, and retail brands. I identified pre-arrival accuracy as the critical customer retention signal, architected the strategic pivot from pickup logistics to real-time operational intelligence, and led development of ML systems that improved forecast accuracy by 50–70%.
Before Flybuy, I founded Runtriz and led it for 17 years, from zero to serving 30M+ users annually and generating $100M+ in client revenue across top global hotels and casinos. I navigated the company through acquisition and led post-acquisition integration into Flybuy's AI and location ecosystem.
I'm also co-founder and CPTO of CommonLight, where I designed and built Atlas: an API-first, continuously verified knowledge graph of community health and social services resources, live in production with county and state-level customers. It exists to fix the "ghost network" problem: directories full of disconnected numbers, closed programs, and outdated eligibility rules that break referrals at the moment people need them most.
These days I work less like a product hire and more like an operating partner. I come into a company and help figure out what to build, build it, and make sure it compounds into the business, not just the roadmap. That's the lens I bring to CommonLight as a co-founder, and to the operators and investors I advise.
I'm a Forbes Technology Council member and write about what happens when AI meets operational complexity.
I take player-coach product leadership roles where shipping is the job: founding CPO, Head of Product, forward-deployed AI product leadership. If you need someone to run a 40-person PM org, I'm the wrong call. If you need the system built and making money this quarter, book a call.
English & Spanish bilingual.
2023–Present
Radius Networks | Flybuy
2025–Present
CommonLight
2006–2023
Runtriz (Acquired by Radius Networks)
02 — Trajectory
Dated. Verifiable. Extrapolate.
2026
Production13-module analytics engine plus an autonomous CMS agent running across 43 casino properties.
43 properties
2026
PrototypeAutonomous CX recovery. Detects wait-time anomalies in real time and intervenes within operator-defined budget guardrails, before the customer complains.
Anthropic SDK, no frameworks
2025–26
In Development5-window event-driven revenue engine over 875K weekly pickup orders for a ~1,500-location national QSR brand.
Eight-figure projected annual value
2025–26
ProductionPredicts digital-ordering disruptions across ~1,500 locations before they reach the customer.
43× lift on high-risk predictions · 0.774 AUC (340-day walk-forward backtest)
2025
ProductionAPI-first verified knowledge graph for community health access, with multi-step agent pipelines and human-in-the-loop validation.
Live · county & state customers
2025
In DevelopmentAnomaly-detection backbone across the order data pipeline: SLA, wrong-site, and financial impact.
SLA · wrong-site · financial-impact
March 2025
Started. Andrew Ng's ML course.
Evaluate the slope, not the snapshot.
03 — Selected Work
The platform and founder work underneath the AI systems above. Same instinct, longer time horizon.
50–70% forecast accuracy lift · 30,000+ locations
Identified pre-arrival accuracy as the critical customer retention signal for Flybuy's enterprise platform. Led the strategic pivot from pickup logistics to predictive operational intelligence, developing ML systems that improved ETA forecast accuracy by 50–70% across major QSR, grocery, and retail brands.
AI / Data · QSR & Grocery · Real-time Systems
New revenue path · Salesforce, Braze & Airship activations
Defined and launched Flybuy's Events Engine, a scalable platform enabling real-time data ingestion and activation across marketing and analytics ecosystems. Created a new monetization pathway by turning proprietary location signals into actionable triggers for partners like Salesforce, Braze, and Airship.
Event-Driven · Integrations · Real-time
Wait times down · order throughput up, property-wide
Designed and launched multi-outlet order orchestration for large casino properties, solving the coordination problem between kitchens, runners, and guests across property-wide F&B to reduce wait times and increase order throughput.
Operations · Hospitality · Complex Systems
30M+ users/year · $100M+ client revenue · acquired
Founded and scaled a mobile hospitality technology company from zero to 30M+ users annually and $100M+ in client revenue. Served top global hotels and casinos. Led the company through acquisition by Radius Networks.
Founder · Platform · Hospitality
Projects I've built hands-on to explore what's possible with current AI capabilities.
LLM orchestration · cited, structured intelligence reports
Built an agentic AI research system using LLM orchestration that runs automated web research with source citations, generating structured competitive intelligence reports. A hands-on project demonstrating applied AI product thinking.
Agentic AI · Product Strategy · Research Automation
Human + AI care model · evidence-based guidance
Designed a human+AI companion for doulas and families, blending evidence-based care with emotionally aware AI guidance.
AI / Healthcare · Conversational AI · Social Impact
04 — Writing
Essays and articles on product leadership, AI in operations, and building systems that work in the real world.
Feb 11, 2025
Forbes Technology Council
Strategic technology approaches for restaurant operators navigating digital transformation and customer expectations.
Dec 11, 2024
Forbes Technology Council
Contributing expert predictions on emerging technology trends and highlights from CES 2025.
Nov 7, 2024
Forbes Technology Council
How retail brands can leverage technology to deliver seamless experiences during peak shopping periods.
Oct 28, 2024
How AI systems can become more trustworthy by incorporating metacognitive reasoning and acknowledging uncertainty.
Oct 23, 2024
How agentic AI systems transform business intelligence by enabling data to answer complex questions autonomously.
Oct 21, 2024
Practical ML applications that help operational leaders move from reactive problem-solving to proactive decision-making.
Oct 6, 2024
How order accuracy drives customer trust and retention in QSR and grocery e-commerce, and why precision fulfillment is a competitive advantage.
Aug 7, 2024
Forbes Technology Council
Bridging digital and physical experiences through strategic technology implementation.
2023
Retail Today Magazine
Emerging grocery industry innovations including location-enhanced self-service, loyalty programs, and the shift to pickup-centric operations.
05 — Speaking & Media
Panels and podcasts about AI, product, and operations.
Discussed how AI and data leverage improves delivery operations, featuring ETAi's impact across 30,000 locations cutting ETAs by 60-90 seconds.
Panel discussion on how AI is becoming the backbone of efficient, guest-centric off-premise operations, reducing wait times and streamlining restaurant tech.
Explored the transformative impact of advanced mobility and logistics solutions using cutting-edge location technology for on-demand operations.
Educational series on AI's transformative impact in grocery retail, covering customer experience enhancement, supply chain optimization, and emerging trends.
06 — Contact
If you need the system built and making money this quarter, I'm the right call. Player-coach product leadership, founding CPO, or forward-deployed AI work.