Product, AI, and Operations — in the real world.
I'm Alonso, a product and technology leader who builds AI-powered systems for hospitality, retail, and beyond — from order pickup intelligence to agentic research tools.
About & Experience
I lead product and technology teams at the intersection of AI, operations, and real-world systems. My work spans hospitality, QSR, retail, and emerging AI applications — building everything from predictive ETA systems to agentic research tools.
I'm comfortable working across data, ops, and engineering teams, translating complex technical problems into products that people actually use. Whether it's multi-outlet order orchestration or AI-powered decision support, I focus on systems that work in the messy reality of production environments.
I believe the best products emerge from deep operational understanding combined with technical sophistication — and I bring both to every project.
Key Roles
SVP of Product
Radius Networks | Flybuy
2023–Present
CEO & Co-Founder
Runtriz
2006–2023
Strategic Advisor
You:Flourish
2022–2025
Project/Founder
Buena Vista Crypto
2018–2020
Selected Work
A few projects that show how I think about products, systems, and operations.
Writing & Thought Pieces
Essays, articles, and frameworks on AI, product strategy, and operations.
From Dashboards to Decisions: How AI Changes Product Analytics
Exploring how agentic AI transforms passive data visualization into active decision support systems.
Designing ETA Systems That Don't Lie
What I learned building predictive arrival systems for millions of restaurant and grocery pickups — and why accuracy matters more than precision.
Agentic AI in the Real World: Lessons from QSR and Grocery
Moving beyond chatbots: how autonomous agents are reshaping operations in hospitality and retail environments.
The Operations Layer: Why Great Products Need Great Ops
Product and operations aren't separate disciplines — they're two sides of the same system.
Speaking & Media
Conversations, panels, and podcasts about AI, product, and operations.
AI in Operations Summit 2024
Presented on building agentic AI systems for real-world hospitality and retail operations.
Product Leaders Podcast
Deep dive on product strategy at the intersection of AI, data, and operations — and why context matters more than features.
QSR Tech Conference
Panel discussion on predictive systems, order orchestration, and the future of pickup intelligence.