Product, AI, and Operations — in the real world.
I'm Alonso, a product leader and former founder who's spent 20 years building platforms that connect digital and physical experiences. My work powers pickup and operations for top hospitality, casino, QSR, and grocery brands across 30,000+ locations.
Now I advise founders and PE firms building the next generation of restaurant tech, hospitality, and AI-native operations.
About & Experience
I'm a product leader and startup builder with 20+ years creating platforms that connect digital and physical experiences across retail, QSR, and hospitality.
I founded Runtriz in 2006 and led it for 17 years until its acquisition by Radius Networks. As SVP of Product at Flybuy, I led teams that built ML-driven ETA systems improving forecast accuracy by 50-70% across enterprise brands. I also work fractionally with early-stage companies — most recently as CTO/Advisor at CommonLight, an AI-powered platform that connects people in crisis with verified resources in real-time.
I care about inclusive leadership, clear communication, and building systems that actually work when they hit the real world. I'm a member of the Forbes Technology Council, where I contribute insights on AI, product leadership, and operations technology.
Based in Austin, Texas. English and Spanish bilingual. Open to remote and hybrid work.
Key Roles
SVP of Product
Radius Networks | Flybuy
2023–Present
Fractional CTO / Advisor
CommonLight
2024–Present
CEO & Co-Founder
Runtriz
2006–2023
Selected Work
A few projects that show how I think about products, systems, and operations.
Writing
Essays and articles on product leadership, AI in operations, and building systems that work in the real world.
Future-Proofing Restaurants: Tech Strategies That Will Shape Dining in 2025 and Beyond
Strategic technology approaches for restaurant operators navigating digital transformation and customer expectations.
CES 2025: 20 Tech Experts Predict Highlights and Trends
Contributing expert predictions on emerging technology trends and highlights from CES 2025.
Omnichannel Excellence: Preparing Your Retail Tech for a Successful Holiday Season
How retail brands can leverage technology to deliver seamless experiences during peak shopping periods.
Smarter Than Confident: Why the Best AI Analysts Second-Guess Themselves
How AI systems can become more trustworthy by incorporating metacognitive reasoning and acknowledging uncertainty.
When Your Data Starts Working for You: The Rise of the Agentic Data Scientist
How agentic AI systems transform business intelligence by enabling data to answer complex questions autonomously.
5 Ways Machine Learning Is Quietly Revolutionizing Restaurant & Grocery Operations
Practical ML applications that help operational leaders move from reactive problem-solving to proactive decision-making.
Order Accuracy: The Achilles' Heel of Digital Ordering
How order accuracy drives customer trust and retention in QSR and grocery e-commerce, and why precision fulfillment is a competitive advantage.
Harnessing Technology in a Phygital World
Bridging digital and physical experiences through strategic technology implementation.
The Future of Grocery: Unlocking Potential from New Initiatives
Emerging grocery industry innovations including location-enhanced self-service, loyalty programs, and the shift to pickup-centric operations.
Speaking & Media
Conversations, panels, and podcasts about AI, product, and operations.
The Alldus Podcast: AI in Action
Discussed how AI and data leverage improves delivery operations, featuring ETAi's impact across 30,000 locations cutting ETAs by 60-90 seconds.
How AI is Redefining Off-Premise Profitability
Panel discussion on how AI is becoming the backbone of efficient, guest-centric off-premise operations, reducing wait times and streamlining restaurant tech.
BUILD with Mapbox
Explored the transformative impact of advanced mobility and logistics solutions using cutting-edge location technology for on-demand operations.
Grocery Doppio: AI in Grocery
Educational series on AI's transformative impact in grocery retail, covering customer experience enhancement, supply chain optimization, and emerging trends.